Service contracts

Ion beam specimen preparation products

Protect your investment and your budget with a service contract to reduce the risk of unexpected repair costs and instrument downtime. Fischione Instruments offers service contract options for the:

  • Model 1040 NanoMill® TEM specimen preparation system
  • Model 1050 TEM Mill
  • Model 1060 SEM Mill
  • Model 1080 PicoMill® TEM specimen preparation system
Benefit Model 1040
Premier1
Model 1040
Preferred1
Models 1050/
1060
Premier1,3
Models 1050/
1060
Preferred2,3
Model 1080
Premier1,3
Model 1080
Preferred2,3
Priority service response
Preventive maintenance ✔ 
Training      
Unlimited telephone and email support
Unscheduled maintenance  
Replacement parts ✔  ✔ 
Additional labor
Instrument/ software support      
Discounts      

Benefit descriptions

Priority service response. Telephone and email support for equipment troubleshooting and priority on-site and factory repair services.

Preventive maintenance. Scheduled once per 12-month service contract period. Preventive maintenance can be combined with unscheduled/emergency services. Includes parts4 and labor.

Training. Two hours of maintenance and operation training for up to four users during scheduled preventive maintenance.5

Unlimited telephone and email support. Fischione Service will provide telephone and email support Monday through Friday, 8 a.m. to 5 p.m. EST.

Unscheduled maintenance. Customers may contact Fischione Service for equipment failures that require immediate repair. Fischione Service will make an effort to respond by telephone or email within four business hours. If telephone or email consultation fails to solve the issue, Fischione Service will provide additional assistance. Parts4 and labor are included.

Replacement parts. For all service contract options, Fischione Service will strive to ship replacement parts within 24 hours after confirming the need (subject to parts availability). These replacement parts are parts that are identified outside of preventive maintenance services; parts required as part of preventive maintenance services are included in the service contract.

Additional labor. Factory or on-site labor occurring outside of defined preventive maintenance services, which includes the Fischione Service representative’s travel expenses if an on-site visit is necessary.

Instrument/software support:

  • Software updates, if available, during the term of the service contract.
  • Loaner equipment if needed and available (Models 1050 and 1060 only).
  • Advanced exchange (receive replacement unit, and then return defective unit) if needed and available (Models 1050 and 1060 only).

Discounts. A 10% discount on Fischione Service labor and purchased parts outside of the scope of the service contract.6

Service contract benefits

  With a service contract Without a service contract
Maintenance costs Known, predictable Unknown, unpredictable
Instrument repair process Call Fischione Service to schedule a repair
  • Request repair estimate
  • Prepare purchase order request
  • Get purchase order approval
  • Schedule repair
Instrument uptime Increases due to scheduled preventive maintenance and priority service status Risk of decrease due to lack of scheduled maintenance and nonpriority service status
Peace of mind Yes No

Fischione Instruments offers

  • Technical expertise. Fischione Instruments has been designing, manufacturing, and servicing sample preparation instrumentation for the electron microscopy community for nearly 50 years.
  • Trained field service engineers. Our team has experience in our production operations, as well as service roles, and is well-equipped to troubleshoot any product challenges.
  • Factory-certified parts. Fischione Instruments designs and manufactures approximately 90% of its product parts. With the exception of vacuum pumps, all instrument parts are Fischione Instruments factory certified.
  • State-of-the-art facilities. Fischione Instruments operates from its 24,000 square foot facility east of Pittsburgh, Pennsylvania. Fischione uses state-of-the-art technology in its applications, engineering, manufacturing, and customer relationship management activities.

Request a quote

Contact the Fischione Service manager:

Email: service@fischione.com
Tel: +1 724.325.5444

 

Download Service Contracts data sheet

 

Notes

1On-site service.
2Factory service.
3Ion source cleaning, maintenance, or replacement are not included; follow the ion source cleaning and maintenance instructions described in the Model 1050 and Model 1060 instruction manuals.
4
Model 1040 and Model 1080 parts excluded: Pfeiffer HiPace 80 turbo pump with TC 110 controller; and Pfeiffer MVP 070‑3 diaphragm pump. Model 1050 and Model 1060 parts excluded: Pfeiffer HiPace 80 turbo pump with TC 110 controller; and diaphragm pump, dual voltage (120/220 V).

5Does not include applications training.
6Discount applies to parts and labor associated with servicing the instrument with the serial number specified in the service contract, not to other Fischione instruments not specified in the service contract, nor other parts, labor,  or consumables.

NanoMill and PicoMill are registered trademarks of E.A. Fischione Instruments, Inc.