On-site service report card

Fischione Instruments’ goal is to deliver exceptional customer service. Help us measure our progress by evaluating your experience with Fischione on-site service. 

 

Your contact information
Service information
This information can be found on the final acceptance report (if available) that you received from the Fischione representative.
Your evaluation
Your response to:
Very dissatisfiedDissatisfiedSatisfiedVery satisfiedNot applicable
The timeliness of Fischione’s response to my troubleshooting request.
The effectiveness of the troubleshooting interaction.
The quality of the phone and email troubleshooting support.
Very dissatisfiedDissatisfiedSatisfiedVery satisfiedNot applicable
The accuracy of the service quotation.
The timeliness of the service quotation.
The quotation and purchase order process.
The quoted on-site repair price.
Very dissatisfiedDissatisfiedSatisfiedVery satisfiedNot applicable
The stated purpose of the on-site visit. (Did you and the Fischione Service representative have shared expectations?)
The on-site representative's adherence to the repair schedule.
The on-site representative's communications during the on-site repair.
The on-site representative proactively solving emergent issues in a timely manner.
The on-site representative conducting a post-repair briefing that addressed instrument acceptance, final invoicing, and any other pertinent issues.
The resolution of the instrument issue(s).
Very dissatisfiedDissatisfiedSatisfiedVery satisfiedNot applicable
The on-site representative‘s response to your needs.
The on-site representative’s qualifications and skills for the task.
The on-site representative‘s attitude.
The on-site representative’s compliance with health and safety requirements.
Very dissatisfiedDissatisfiedSatisfiedVery satisfiedNot applicable
Product quality.
Service quality.
Product and service documentation quality.
Doing business with Fischione Instruments.

Thank you for your feedback. If you have any questions, please contact service@fischione.com.